New Job Opportunity: BMO Customer Service Rep

Retail Branch

Description

• As a high performing team member of BMO Harris Bank, the Service Representative (Teller) is accountable for delivering superior customer service that defines great customer experience, in performing a variety of basic banking services. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to our customers.

• Service Representatives count, sort and package currency and coin quickly and accurately. Balance assigned cash drawer in accordance to Bank directives. Exhibit effective follow through and ownership in every customer interaction. Provide training to new Service Representative, as applicable. Handling of special services, such as foreign money and collections. Accept and process customer transactions accurately and timely.

• Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly. Ensure name tags and dates are always displayed. Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance. Perform other administrative tasks as needed. Attend all branch meetings.

• Identifies customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services. Makes qualified referrals to other team members including other lines of business. Meets or exceeds all personal referral goals as defined. Participates in all training relative to bank products and services. Supports bank’s community involvement and participates in community activities as required.

• Identifies risks associated with regulatory compliance, overdraft authority and bank secrecy act. Adheres to all bank policies, directives and procedures. Ensures all required documentation is completed for all transactions. Ensures all security measures are followed. Manages and adheres to cash drawer limits set by the bank.

Qualifications

Knowledge Preferred:
• 1 year of cash handling or customer service experience
• High school diploma or equivalent  

Skills:
• Ability to develop customer relationships.
• Ability to make sound transactional decisions to ensure policies and directives are met.
• Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.
• Ability to take responsibility for personal performance and development.

Location: 205 N. 2^nd Street, Watertown, WI 53094

Part-time position, 20 hours per week. 

To find out more visit our website at www.bmoharris.com/careers.

For more information, contact Julie Rady by email: Julie.rady@BMO.com Cell: 920-342-9530

New Job Opportunity: Project Manager, ABM Parking Services

Position Title:                    Project Manager

Reports To:                         Operations Manager/General Manager

  

Scope of Position:         

This position is responsible for the day-to-day management of a large project.  This includes facility management, human resources and accounting.  

Position Objective:

To be responsible for the overall operations of a project.

Job Duties and Responsibilities:

    Facilities Management

• Walk the location to observe the physical condition and appearance of the location, the volume of business, and the performance of the attendants.
• Coordinate maintenance repairs, as needed. Communicate all useful information to client.

 Human Resource Management

• Management of all location employees.  This includes recruiting, hiring, training, coaching, counseling/disciplining and terminating employees.
• Provide appropriate direction and supervision for the Facility.
• Scheduling for all employees, including security.
• Effectively handle union labor matter.

 Accounting Support

• Audit books and reports.
• Prepare budgets.  Keep expenses within guidelines.
• Ensure all payables are handled properly  and in a timely manner.
• Responsible for revenue control.
• Assist Operations Manager and General Manager, as needed.
• Complete Monthly Reports.  Present results to clients on a regular basis.  Prepare budget for review by Operations Manager and client.

 General

•  Market the location to achieve maximum utilization.  Responsible for daily interaction with the client. Handle customer concerns which go beyond capabilities of line staff.

Educational Requirements:

4 year college degree / previous line management experience

Internal Contacts:

General Manager, Operations Manager, Employees

External Contacts:

Clients, customers

* Promotion to a Senior-level position is based on experience, tenure and performance.

Contact for this position:  

Erik Eloe

Regional Director of Business Development

ABM Parking Services

111 E Wacker Drive, Suite 1407, Chicago, IL 60601

312-819-5079 (Office)

414-217-6202 (Mobile)

312-819-5056 (Fax)

erik.eloe@abm.com | www.abm.com

ABM. Building Value.

New Job Opportunity: Sales & Marketing Manager, ABM Parking Services

Position Title:                      Sales & Marketing Manager                                  

Reports To:                           Regional Business Development Director

Position Summary:

Manage sales activities including supervision of contracts, direct sales, customer relations, vendor relations, related financial performance and to monitor sales in relation to goals. Prepares and delivers sales materials; attends exhibits and other promotional opportunities. Identifies and contacts prospective clients, generates sales proposals, and services existing accounts, ensuring quality and consistency of service delivery.

Job Duties and Responsibilities:

• Manages sales efforts, negotiation, sales functions, and monitoring of contracts.
• Develops and coordinates the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs; prepares for and attends exhibits, conferences, meetings, and other local, regional and promotional opportunities.
• Maintains contact with major accounts; promotes positive relations with same. Establishes rapport and maintains contact with contract clients and potential clients.
• Participates in the development of operating goals and objectives for the branches, assists in the annual budget planning process and regularly monitors expenditures.
• Analyzes and appraises the effectiveness of sales, methods, costs, and results; approves display content and costs for showings, prepares action plans and schedules to identify specific targets and to project number of contacts to be made; follows up on new leads and referrals resulting from marketing activity.
• Identifies sales prospects and contacts.
• Prepares paperwork to activate and maintain contract services; oversees account services through quality checks and other follow-up; identifies and resolves client concerns. 
•  Prepares a variety of status reports, including activity, closings, follow-up, and adherence to goals; reports on special developments, information, or feedback gathered through field activity.
• Performs miscellaneous job-related duties as assigned by the Regional Vice President and Corporate Sales Director.

· 

Education and Experience:

• Sales skills - creative ability and imagination. Excellent verbal and written English communication skills.
• Excellent interpersonal skills - ability to work effectively w/diverse communities.
• Ability to work under pressure, negotiate contracts and close sales.
• Strong organizational and planning skills.
• Self-motivated and driven to obtain profitable and positive results.
• Experience in budget preparation and fiscal management.
• Creative Writing and Graphics Design experience a plus
• Bachelors Degree in Business Management or Marketing, MBA preferred. 
• 3-5 years previous sales experience in a service industry.
• Flexible to travel when necessary. 
• Proficiency in Publisher, Adobe, and other Office Suites including Microsoft Word, Excel, Outlook and PowerPoint required.

Pay & Benefits:

• Salary + Commission
• Health Benefits – Medical, Dental, Vision, STD/LTD, Life Insurance, Flex Spending Account
• 401k Retirement Plan
• Employee Stock Purchase Plan Company Car or Auto Allowance, Parking Privileges

Contact for this position:  

Erik Eloe

Regional Director of Business Development

ABM Parking Services

111 E Wacker Drive, Suite 1407, Chicago, IL 60601

312-819-5079 (Office)

414-217-6202 (Mobile)

312-819-5056 (Fax)

erik.eloe@abm.com | www.abm.com

ABM. Building Value.

New Job Opportunity: Account & Sales Representative, ABM Parking Services

Position Title:                    Account & Sales Representative                                           

Reports To:                         Regional Business Development Director

Position Summary:

Generally responsible for cash transactions associated with daily and monthly parking customers.

Job Duties and Responsibilities:

• Ability to manage multiple tasks accurately, meet deadlines and be able to work efficiently and independently.
• The Account & Sales Representative will be fully knowledgeable of the Chicago Region lot rate structure and ensure that patrons are properly charged in accordance with the published rates.
• Market and set-up monthly parker.
• Complete daily transactions (Park Whiz, Spot Hero and QuickPay).
• Maintain filing and proper storage of paperwork.
•  Assist patrons in verifying identification, along with issuing forms and applications.
• Provide superior customer service to all patrons in person and over the phone.
• Other duties as assigned. 

Minimum Qualifications:

• A history of working in the public service industry.
• Basic arithmetic skills

Education and Experience:

• Bachelors Degree or equivalent work experience.
• Proficient in Microsoft Office and Excel.
• Able to communicate clearly and effectively and work well with others in a fast paced environment.
• Ability to specifically follow directions from management.
• Must be able to work overtime if needed.

Internal Contacts:

Regional Manager, General Manager, Operations Manager, Project Manager, Employees

External Contacts:

Clients, customers

Contact for this position:  

Erik Eloe

Regional Director of Business Development

ABM Parking Services

111 E Wacker Drive, Suite 1407, Chicago, IL 60601

312-819-5079 (Office)

414-217-6202 (Mobile)

312-819-5056 (Fax)

erik.eloe@abm.com | www.abm.com

ABM. Building Value.